Concierge
Professional front-of-house teams who look after tenants, residents and visitors from the moment they walk in.
A professional front desk on every shift
Your concierge team is often the first person a tenant, visitor or contractor meets. We provide trained, professional staff who represent the property with care.
Whether it’s a commercial tower, an apartment building or a hotel, we tailor the service to the building and the people in it.
- Trained, police-checked concierge staff
- Consistent service across all shifts
- Works with your building management systems
- Full-time, part-time or as-needed coverage
- Escalation and emergency procedures in place
What’s included
Our concierge service covers every part of front-of-house.
Lobby and reception
- Lobby management
- Greeting tenants and visitors
- Telephone and intercom
- Presentation standards
- General building information
Access and security
- Visitor screening and sign-in
- Access control management
- Contractor induction and logging
- After-hours access
- Incident monitoring and reporting
Parcels and mail
- Parcel receipt and storage
- Resident and tenant notifications
- Courier coordination
- Mail distribution
- Secure storage for deliveries
Tenant communication
- First-line tenant support
- Issue logging and escalation
- Building announcements
- Feedback collection
- Regular tenant engagement
Amenities and car park
- Car park entry management
- End-of-trip facilities
- Booking system coordination
- Visitor parking
- Facility usage logs
Administration
- Daily activity and incident logs
- Contractor and visitor records
- Regular performance reporting
- Shift handover notes
- Emergency contact management
Suited to the building
Commercial officesA polished front desk for CBD and metro towers
Residential buildingsAttentive, personal service for apartment and OC buildings
HotelsGuest-focused concierge for hotels and serviced apartments
HealthcareDiscreet reception support for medical centres and clinics
Other services
Talk to us about your building
Send a few details about the property and what you need. We reply within one business day, and any proposal we send is valid for 30 days.
Request a proposal